Shipping and Payment Information
At Pure Scentsation, we are committed to providing a seamless and efficient experience from the moment you place your order to the day it arrives at your doorstep. Below is important information about our shipping and payment processes.
Shipping Information
Shipping Options and Zones
- We utilize Advantage Ground Shipping to deliver your order swiftly and safely.
- Local Shipping: Available throughout the continental United States.
- International Shipping: Unfortunately, we do not offer international shipping at this time.
Shipping Costs
- We always strive to offer the most cost-effective shipping options. Rates are calculated based on your location and the order size and will be displayed at checkout before you finalize your purchase.
Order Processing and Delivery Times
- Order Processing: Orders are typically processed within 1-3 business days, excluding weekends and public holidays.
- Delivery Timeline: After processing, delivery is estimated to take 5-7 business days, depending on your location. Please note that delays may occur during peak periods such as holidays or large sales events.
Return, Exchange, and Lost Package Policy
- Returns and Exchanges: Due to the nature of our products, returns are only accepted within 10 days of delivery if there is an issue with the item. Contact us at ps@purescentsation.com for assistance.
- Damaged Items: If your order arrives damaged, please email us within 3 days of receiving the item with photos of the damage so we can resolve the issue promptly.
- Lost Packages: We are not liable for packages lost in transit. If your package is confirmed lost, we can assist in filing a claim with the shipping carrier.
Payment Information
Payment Methods
- We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- All payments are processed securely to protect your personal and financial information.
Payment Instructions and Requirements
- Payment must be completed at checkout. Orders will only be processed once payment is confirmed.
- If any payment issues arise, please check with your bank or contact us directly at ps@purescentsation.com.
Contact Information
For any questions related to your order, shipping options, or payment methods, please reach out to us:
Thank you for choosing Pure Scentsation. We appreciate your business and look forward to serving you!
